All staff at Blueline & Marton Cars want to ensure that we give the best possible service we can give to customers, and the professional behaviour of our drivers and our telephone staff carries the utmost importance.

But we do recognise that occasionally things go wrong but we want to put it right which we feel is extremely important. As we have grew successfully with our valued customers, we aim to provide the best consistent service possible.

This complaints page sets out how to complain if you feel it is necessary and how your complaint will be dealt with.

If you wish to complain, please contact the General Manager. You can do this by letter to:

Customer Services
Blueline & Marton Cars
Cambridge Road
Cargo Fleet
Middlesbrough
Cleveland
TS3 8AG

or by email to [email protected] or fill in the boxes in the enquiry form below.

Please give us as much information as you can to enable us to identify the driver or other member of staff concerned together with a full explanation of your complaint.

Such information might include the name of the driver, the registration number of vehicle involved, the date, time and place of any incident complained of.

Upon receiving your complaint, we will acknowledge it by the same method by which it was received and we will investigate as soon as possibly could. We may contact you for further information to assist us in conducting the investigation.

We will investigate your complaint using all methods available to us such as speaking to the driver, speaking to the telephone operator, carrying out system searches and even viewing our CCTV footage in our vehicles. Upon concluding our findings we will respond by setting out our findings and if appropriate detailing what we intend to do to remedy any shortcomings identified. Our detailed response will always be given in writing or by email.

You are entitled to complain to the local authority responsible for licensing our business, the cars and our drivers. We will provide you this information if you request it.